1) Who We Are
ePrimeTV (“we”, “our”, “us”) provides IPTV subscription management. This Privacy Policy explains how we collect and use your information when you visit our website or use our IPTV services.
2) What We Collect
- Identity & contact: name, email, optional WhatsApp.
- Order & billing: selected plan, duration, currency, amount.
- Technical data: IP address, device/browser info, logs (anti‑fraud).
- Payment info handled by Stripe (we do not store card data).
- Service usage basics (activation/renewal timestamps, subscription status).
- Cookies essential for checkout and session continuity.
Legal bases (GDPR): contract performance, legitimate interests, and legal compliance (invoicing/tax).
3) How We Use Data
- To provide and manage your IPTV subscription and deliver activation details.
- To process payments via Stripe and perform 3‑D Secure checks when needed.
- To provide support and communicate about your subscription.
- To prevent fraud, abuse, and enforce fair use policies.
- To comply with accounting, tax, and legal obligations.
4) Sharing & Processors
- Stripe (payment processing). Card data is submitted directly to Stripe.
- Hosting/CDN (e.g., AWS / CloudFront) for secure site delivery.
We share only what is necessary under data processing agreements and security standards.
5) International Transfers & Retention
- Data may be processed outside your country with Standard Contractual Clauses (SCCs) and equivalent safeguards.
- Order and invoice records are retained for legally required periods (typically 5–10 years). Support data is minimized and deleted when no longer needed.
6) Your Rights (GDPR)
- Access, rectification, erasure, restriction/objection, and data portability.
- Withdraw consent where processing relies on consent.
- Contact: privacy@eprimetv.com (we may ask for proof of identity).
7) Security
- TLS encryption, access controls, and least‑privilege practices.
- Payments are handled by Stripe; we never store full card numbers.
8) Cookies
- Essential cookies: session, plan selection, and anti‑fraud.
- Light analytics (if enabled) without personal identification.
- You can disable cookies in your browser, but some features may not work.
9) Children
Our service is not intended for children under 16. We do not knowingly collect data from children.
10) Changes to This Policy
We may update this policy from time to time. We will post any significant changes here with a new “Last updated” date.
11) Contact
For privacy inquiries, email privacy@eprimetv.com or use our WhatsApp support listed on the site.